Return and Refund Policy
At GameZonX, we want you to have the best shopping experience. If you are not satisfied with your order, we offer return and refund options under the following conditions:
1. Return Period
- You can request a return within 30 days of receiving your order .
- After this period, we will not be able to process returns or refunds.
2. Conditions for Return
For a return to be approved, the product must meet the following requirements:
- Be in its original condition , unused and undamaged.
- Include the original packaging and all accessories.
- Send the product with proof of purchase .
3. Return Costs
- The customer is responsible for all shipping costs associated with the return of the product.
- We do not refund original shipping charges.
- It is recommended to use a shipping service with a tracking number, as GameZonX is not responsible for loss or damage during the return of the package.
4. Refund Process
- Once the product is received, our team will verify its condition.
- If you qualify, your refund will be processed within 5-7 business days .
- The refund will be made to the original payment method used for the purchase.
- Depending on your bank, it may take a few days for the refund to appear in your account.
5. Products Not Eligible for Return
We do not accept returns in the following cases:
- Products that are used, damaged, or without original packaging.
- Items purchased on sale or clearance.
- Customized or modified products.
6. How to Start a Return
To request a refund, please contact us at gamezonxoficial@gmail.com with the following information:
- Order number.
- Reason for return.
- Photographs of the product and its packaging.
Our team will guide you through the steps to follow.
7. Changes and Guarantees
If you receive a defective or damaged product, please contact us within 7 days of delivery to arrange a solution.
GameZonX - Quality and service for demanding gamers. 🎮